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9/8/2021: Caller said they were with Comcast and wanted to replace our modem due to errors on our internet log. They said that we could self-install the new modem or they would send a tech out. I called Comcast Business and set up a chat. The customer service agent at Comcast Business couldn't see anything on record that indicated this needed to be done, and neither did the tech agent I chatted with. Comcast Business does NOT initiate replacing your modem or equipment without the business owner first requesting this.