800-222-1913 / 8002221913

I currently work for BB&T collections center. I want to appologize for the comment from this employee, who in my opinion should be removed from his/her position immediately. I was recently laid off from my career and I am very happy to even have a job with the economy the way it is. I personally understand what our clients are going through and can empathise with them. You sure showed you true colors in that comment. You should be ashamed of yourself. Again I appologize for "the Idiots" like that one. Not all of us are like that i assure you.

wow looks like little miss bb&t needs a spelling lesson!how's the weather up there on your high horse!?some people are struggling right now little miss ignorant.And the fact that they are trying at all to pay debt when its a struggle to pay there mortgage and food bills etc. shows responsibility .I promise you that one day oyu'll be knocked off your hgh horse and dear god I hope we are there to see you put in your place .you are rude , unintelligent and should be fired!

My REAL bank, BBandT has informed me that someone tried to use my credit card yesterday, 3/3l/2010, so I thought this might be a legitimate call. NO.....it was not BBandT.Woman spoke so fast I had to listen several times to get the numer, then I googled it, and guess what?, LO, and behold, LOL, it's not legit.I'm on the do not call list and I am reporting this for the second time to FCC for a violation.

I got a call from this number yesterday with unavailable in the caller ID field. The woman claimied to be "Valerie" and did not give me any information about why she was calling, but left this number for me to call back. This is not the first time I've gotten this call. I have no loans with BB&T and have no idea why they would be calling me. If BB&T wants to see me about something, then they can call me on the local branch number and I can identify them with the caller ID feature on my telephone. I do believe that these people are scammers and will NOT give them any of my information.

8002221913 is ligit. It is the collections center for BBandT. They have their own collection agents. The call was real, you are obviously behind on something or they wouldn't call.

First I must say that I do personally apologize for the initial BB& T employee's remarks. Second, there is an issue with the local branch properly identifying whether an account is in good standings or not. It appears on their main screen that you owe $250 on your misc account on 7/4/10. Your last payment received was on 5/2/10 for $125. If they go about 4 screens forward they will see that you are past due (probably and oversight) for the 6/4/10 payment of $125. Add the June and July payments together, and wah-la, $250 is due on or before your next due date. This is a training issue within the branch, and I speak with clients all of the time via telephone that have experienced this misconception. Third, in the collections and customer service departments, our systems are designed to search by name, account number and or SSN# only. Boy do I wish we had more options (Ie, phone numbers, addresses, etc.). When a client calls in we see a blank screen, and we have to have a starting point. A client's curiosity is understood, but we have to request information to locate the account, and reason for the call. Some departments call on several different products. You don't know how many times a day I hear clients say, "I don't know my name, you should you called me."Lastly, the identification process thru pertinent personal information is actually a part of privacy laws, and an effort to protect you. If you do not feel confident giving the last 4 of your SS# or entire SS#, give your full name and address. An associate can locate your profile that way.

I hope you did forward that response to BB&T and I hope that person is no longer working for them...hopefully that wasn't really from a BB&T employee!

Sunday night....have already called three times. Didn't answer phone. BB&T doesn't call on Sunday nights.

Your an idiot...That is the collection deptartment calling. If you dont answer and let them know what is going on they will come and get your [***]....

Yes they do. They work every night of the wk