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Ummm - we work for your health plan it's true! Just call them and ask and you will be transferred too us from their own representatives

I am getting letters from Trover after almost every claim I make! It is harassment to me, and a ploy for Blue Cross to hang on to their money. Today's letter from Trover is asking same questions as always, for an accident or injury. This claim was pre-approved by BCBS, operated on Feb 3, paid half the claims already and this letter references the hospital!!!!!'How can a person deal with such nuisance!Karen

This is legitimate.They're just a company hired by your health insurance company to check to make sure your injuries weren't due to a car accident or event where another insurance company is liable. I've had to do this before, when I broke my arm (did the same thing this time - I never said I was a ballerina... ;)) Your doctor/emergency room doesn't give the "what happened" info to the insurance company. These folks just want a short description of where it happened and what happened. At any rate, then the INSURANCE COMPANY (in my case BCBS TX) contacts the other payer and works to get the charges paid by the appropriate insurance.They're not trying to deny you service or make YOU pay.While it seems kind of scary when you're hurt and had big medical bills, it's just the way big business works and they're gonna call you if you don't answer the letter, so you may as well. I think not responding would be the worse choice. I fell down. I wasn't doing anything but walking. I have nothing to hide. I filled their form out online and I'm glad I took care of it.

They represent BCBS of Illinois ...I have dealt with them for years..If you have any type of medical condition or visit a hospital for whatever reason, they work as a liaison for BCBS. if your injury was due to an accident or work related they go after the counterparty to make BCBS whole for any bills they may have paid on your behalf for medical benefits

When I called them the man I talked to told me he would note that I was uncooperative on my file when I tried to only tell him my name and event number. He was very rude and threatening. So I have not tried to call again but have received 2 mor letters and a letter from a lawyer. I e-mailed BCBS and they said I have to talk to them, but when I called BCBS they said I don't have to. This is so annoying.

I just received a letter that was written to my mother from Trover Solutions, about a car accident that occurred on New Years Day, 2014. Assuming it was a scam, I called the insurance provider (Keystone 65) who verified that Trover does, indeed, work for them as a third party claims recovery entity. While that was comforting to a point, I was still bothered quite a bit, seeing as how the date listed in the letter for the car accident was 3.5 years AFTER my mother had died. I then called Trover, got the usual non-human, typed in my event number and answered one simple yes/no question about whether she had been in an accident and had received benefits that could have been paid by some other company. I answered "no." (How would I know that another company was responsible anyway?) The automated voice then told me that was all the information they needed at this time and the call was automatically terminated. Trover Solutions may work for Keystone, but something still seems very fishy.

I didn't get a call from them, but i received a letter from Gibson and Sharps attorneys at law inquiring about a doctors visit i had back in january that had already been paid for. Has anyone else gotten a letter like this? is it legit?

Go to the link above it will tell you all about it .