678-288-0226 / 6782880226

We had an HP PSC 2355 printer-scanner-copier all-in-one which performed superbly for several years. About October 2010, the poor baby played out for good and we could not discover anyone locally who could repair it. We attempted to purchase a new HP PSC 2355 - but soon discovered that HP was no longer manufacturing that particular unit. Foolishly believing that HP still made such quality products, we visited the HP page and settled on an HP Photosmart C780 PSC AIO to replace the HP PSC 2355. Boy - were we in for a rude awakening. After several months of back and forth with a supposed HP tech who could barely speak English, we DID finally manage to coax the unit into printing for us - but that was the end of that poor unit's abilities. And when the unit DID manage to print - it guzzled ink like a sailor who hadn't had shore leave for the past five or six years! We never did manage to get that lemon to scan or copy anything which was legible. The tech finally offered to replace the HP PS C4780 with yet another HP PS C4780. But we balked at that type of resolution since, in the intervening months, we had come to believe that the entire line was most likely made up entirely of lemons. Our English-challenged "tech" "support" (we use both terms loosely!) finally did offer an HP "exchange" coupon which we could use to apply on purchasing another unit - except that it HAD to be for the purchase of a unit which was offered on HP's web page and HAD to be used within the next 30 days! So we researched Consumer Reports and, because the HP Photosmart Premium Fax e-All-in-One Printer - C410a seemed to be the highest rated HP PSC AIO which Consumer Reports had tested and the C410a ALSO seemed to have the FEWEST complaints stacking up in Internet Review blogs around the Internet, we decided to take one more chance on what we feared would be just another HP lemon. So we used our "exchange" coupon to pay for the C410a - which - naturally - was more expensive than HP PS C4780 PSC AIO! So, of course, we had to ante up more cash for the dubious honor of getting an opportunity to try out yet another HP lemon. Our English-challenged tech insisted that THIS unit would perform every bit as spectacularly as the original HP PSC 2355 had performed and that it would be functioning beautifully - right out of the box. Well, of course, that turned out to be exactly the same rash statement which we suspected it would be. When the HP Photosmart Premium Fax e-All-in-One Printer - C410a arrived - we were able to quickly install the software. Except, of course, the instruction manual listed a number of wireless systems with which the C410a was NOT compatible - which included ours. So being wireless was quickly crossed off the list. After we registered the unit, we foolishly decided that we would print out the registration page. HA! HA! Seems the unit ALWAYS believes that it is out of paper! No matter how much - or how little - official HP paper we put in the main paper tray, the unit refused to print because it was "out of paper!" We next attempted to scan something, foolishly believing that we could scan something without needing to use paper! Wrong again! It seems that the C410a can ONLY scan something which is a regular letter-size piece of paper BECAUSE the ONLY way to scan or copy something with the C410a is by using the document feeder tray! After finding a document which was on a regulation letter-size piece of paper, we attempted to scan and/or copy the document, using the automatic document feeder tray. Alas! The "automatic document feeder tray" quickly informed us that there was a "paper jam" which MUST be cleared up before the unit would be able to scan and/or copy anything! We looked high and low for the phantom "paper jam" but, of course, the only paper anywhere near the "automatic document feeder tray" was the lonely little piece of paper which we were attempting to scan and/or copy! Of course, we didn't even try to see if the machine would have any "fax" capabilities - since sending or receiving a fax would call for the unit to be able to recognize paper when it saw that commodity - and we knew by now that continuing to get the machine to recognize paper was an exercise in futility. When we contacted HP support once again, our English-challenged tech support gave us information about an elaborate cleaning ritual which we would need to perform in order to get the machine to be able to recognize paper when it needed to be able to recognize paper. Of course, after we performed the elaborate cleaning ritual, the machine was no closer to being able to print, scan or copy than it had been on the day that it arrived on our doorstep. After more consultations with our English-challenged "tech" "support" guy, we reluctantly agreed to allow HP to replace the current lemon with a "new" unit, which, by this time, we suspected would be yet another lemon! We figured that this particular lemon was the best that HP had to offer at this point in time. We were informed that our replacement unit would be shipped out "immediately!" Well, it has been MORE THAN ten days since we agreed to accept a replacement unit from HP - and there is still NO replacement unit in sight! (We agreed to accept a replacement unit on April 10, 2011 - to be exact.) However, we DO keep receiving strange calls from this particular number. Of course, no one ever leaves a message, so we had NO idea who was calling - until we came to 800 Notes and discovered that OTHER people have been experiencing the same sort of hassles with HP that we have been experiencing. It is really sad that HP went from producing printer-scanner-copier all-in-one units such as the superior quality HP PSC 2355 to producing nothing but lemons. And all of these people keep wondering why their sales numbers keep declining! When we mentioned to our English-challenged "tech" "support" guy that we had been reading pages and pages of negative reviews about both the HP Photosmart C4780 AND the HP Photosmart Premium Fax e-All-in-One Printer - C410a - the excuse which he offered was that ONLY people who are unhappy with their machine's performance write reviews for Internet bloggers. However, when we tried researching the HP PSC 2355, we quickly discovered that more than 90% of the reviews which we could find were from consumers who were HAPPY with the HP PSC 2355 and had only POSITIVE thing to say about that particular unit! It is a good thing that we decided to check this number out at 800 Notes. At least we now know WHO has been calling. The big mystery, of course, is WHY a big company like HP would bother to make long distance telephone calls - but would NOT be interested enough to leave a message, explaining the REASON for the telephone call!

Welcome to the wonderful world of HP! My HP printer never made it past the first ink cartridge replacement. The yellow cartridge ran out so I replaced it with a VERY pricey HP-manufactured replacement cartridge and the printer simply died, like total software collapse, just an error code and nothing. I played with HP service for awhile, but those idiots hadn't a clue; I finally found out from a user web site that the problem was common and not user repairable. I just junked it for parts and went out and bought an Epson that would take ultra-cheap third market replacement cartridges. It's been working great and the cheapo cartridges print as well as originals--photos especially nice. I stood by HP for years (like since the 80s) but I'll never buy an HP anything ever again. The suits are running HP now which means product support and quality is a thing of the past.

Sounds pretty much like my most recent go-round with Hewlett Packard. We, also, had an HP PSC 2355 which ran beautifully for many years. When it gave out, we chose one of the HP Photosmart as a replacement. That lemon arrived and we were never able to get it to function properly - except, perhaps, for the printing aspect. HP was reluctant to replace anything since the machine DID print - it just would not scan or copy! After a whole lot of Mickey Mouse with the "customer service" guy (I use the term loosely), we agreed to give an HP printer-scanner-copier one more try and opted to apply HP's "replacement coupon" toward a pricier model - hoping that the pricier model would surely be the best which HP had to offer. As Louise mentioned above, the pricier model turned out to have even more problems than our first lemon which we had been dealing with for so many months. When we reported that the problems which we had discovered with the second lemon were even worse than the problems we had experienced with the first lemon, HP was only willing to talk about sending us a replacement of the SAME model which experienced, among other things, the phantom paper jam! We told HP that we were willing to give HP ONE more opportunity to get it right and we were assured that a replacement model would arrive "shortly." It has now been more than two weeks and the replacement model STILL has not arrived. We received a call from the above-referenced number and someone DID leave a message - but they wanted us to call an 800 number to respond to the call. Unfortunately, there was some sort of static on the line - so we have never been able to make out the 800 number which the guy was referencing - so, of course, we have NOT been able to return his call! We DID mention to the "customer service" guy that what we would really PREFER would be for HP to scour around in their warehouses and discover a forgotten HP PSC 2355 in some dark corner. I would like to hope that the call was to tell us that HP HAD discovered a forgotten HP PSC 2355 tucked away in a hidden corner of a warehouse somewhere - but, I don't believe that anyone here will be holding our breath in the expectation that this IS what the call was about! Since we went through all of this with HP, we HAVE discovered a few places which DO still have models of the HP PSC 2355 to sell - but, at this point - we are not sure that HP would be willing to stand behind that product even if we DID discover a working model which someone would be willing to sell to us. At this point, it looks like HP is not really ready, willing and/or eager to stand behind their much-advertised "new" models - so what type of performance we would be able to expect from HP'S so-called "customer service" department if we deliberately purchased an older model HP PSC?

Calls come in at weird hours of the day and night. No one ever leaves a message. We also have a Hewlett Packard printer-scanner-copier which has NOT worked properly from day one. We have had constant correspondence with someone at HP via E mail. We have NO idea what the call could be about - since no one ever leaves a message.

I agree!!!!!!!!!!!!!!!! I have had many many problems with my business computer from them. I am the owner and it is completly embarrassing to not have a computer working properly, especially after paying alot of money for a custom built computer directly from HP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Finally after TWO months of not having a computer and going through sending it back to them to "fix" 3 times, they have finally accepted the computer is [***] and they are replacing it. What the idots dont care about it my company went and got a credit line with Dell. I just ordered three new computers from DELL. This could have been HP's order, however, there customer service is the WORST!!!! My business is based on customer service. I am in the Kitchen and Bath industry, we receive all our work base on referals. And with the market finally turning around, this was a very bad mistake on HP's part.Dont but an HP, they dont stand behind their products!!!! If anyone wants the details of my experience, please feel free to email me. I will NEVER EVER buy an HP product again!!!!!!!!!!!!!!

I had to look this number up here because I could not decipher the phone message due to the very thick accent of the caller. Reading between the lines, they are threatening me with a charge on my credit card because they are expecting return of my CHEAP unreliable corporate- leased HP printer. Some nitwit in the home office gave them my work cell number. HP does not have my credit card number and I would never buy anything from those [***].

I just missed a call from this number.. What i don't get is... i'm from Québec, Canada... And i never ever bought any HP products... Why would they be calling me???

They have called me four times in the last 30 minutes. They do not say anything. It is annoying. What low life [***] they are.

About a year ago, we purchased a Hewlett Packard printer-scanner-copier which never did scan properly. We decided to shell out the extra bucks to substitute a pricier model since HP was either unwilling or unable to replace the non-working model with a working machine of the same model. When we received the second, supposedly newer and upgraded machine - we could not get it to print, scan OR copy! After five months of back and forth with HP - and getting the California Attorney General's office of Consumer Affairs into the act, HP finally - and VERY reluctantly - made good on sending us a REFURBISHED machine of the same make and model which we had shelled out the extra bucks to have five months earlier. (Just for the record - we had ALSO shelled out extra bucks to have something known as the HP Care Pack Certificate which promised, among other things, that we had an official HP next business day exchange service plan! HA! The REFURBISHED machine managed to operate for the sum total of THIRTY NINE DAYS! Actually, a record of longevity as far as our experience with HP products has been during this past year! The machine made all sorts of clanking noises and SAID that it was printing - but it never was. We exchanged a few E mails with someone in a department laughingly called "tech support." Finally, "tech support" decided that there was something fundamentally wrong with our machine and they promised to exchange the machine. We were told that someone would call us back shortly. About a week after we were told that someone would be calling us back, we began receiving calls from 678-288-0226 - but no one ever left a message. After receiving several calls from this number, someone with a VERY thick accent left some sort of message with our answering service today. The person with the unintelligible accent mentioned an 800 number which we should call - but, of course, we could NOT understand any of the numbers which he was giving to us. And, as nearly as we could tell from his message, he never actually mentioned that he was calling from Hewlett Packard Company. The only way we learned that the person calling was from HP was by coming to this page and learning that OTHER people had received similar calls from this particular number. So - here we sit - babysitting the THIRD non-working lemon from HP which we have dealt with during this past year. What mystifies us is that we DID have an HP printer-scanner-copier which worked fine for many years. WHY did HP decide to stop manufacturing machines which actually worked and turn to manufacturing machines which are mostly just junk?

Perhaps HP? Never leve a message though and have called several times.