Read comments about 866-316-3360
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Area code: | 866 |
Prefix: | 316 |
Usage: | Toll Free |
Leave a comment about 8663163360:
Received a text from this number stating "WU Sill Alert. SCU bill $615.56 + 10.95 fee due. Rply YES SCU to nfrm precessing u specified. 866-316-3360 if dont recve cnfirm mesg. Txt STOP 2 end.What is this?
I recieved a text...." WU Bill Alert. SCU bill $479.99 + 10.95 fee due. Rply YES SCU to cnfrm processing as u specified. 866-316-3360 if dont recve cnfrm msg. Txt STOP 2 end. " This is a scam! I do not owe this money. I am reporting it to the Authorities.
I am an Internet Crime Analyst and I would like to tell people who receive these scams to go to www.IC3.gov and fill out a complaint whether or not there is a dollar loss. We read over these complaints and create cases to turn over to law enforcement for prosecution hopefully. Spread the word www.IC3.gov We need everyone to be proactive in reporting these. The more information we have, the better the outcome. Oh, and lol I have my phone and private information pretty locked down and I received this text message this morning. If you respond then they know it is a valid phone number. Never respond!
I found a charge to Western Union on my bank statement and FREAKED OUT!!! Until I remembered that the place that I purchased my vehicle from took my down payment from my card through Western Union.So, don't freak out like I did.....
I got a text today, stating: WU Bill Alert. To pay latest amt due 4555.66 + 10.95, rply YES SCU to confirm processing as specified 866-316-3360 if doubt get confirm MSG. Txt STOP 2 end
I just received the same text message and am worried about what it is. Have you found out?
I received 2 escalating alarming text messages (bottom of this long note) on my cell phone (dumb phone) from caller 72001 that I have been unable to follow-up on even though I called the phone number specified, called my cell phone service provider, called Western Union Co. Use of my credit card for on-line purchases aside, the messages were a surprise as I have received no notification from businesses that do have my credit card for automatic bill pay and I have not requested any service, despite what the message says, to warrant these alarming messages. What is disturbing about both messages is that together they make it sound like they have my credit card information and that my lack of response was being processed as though I approved them charging me. When I called the phone number for the 1st Msg the agent I talked with mumbled the business name 3 times and wanted information (a process I stopped and refused to participate in); after being transferred to a customer support representative I was told that I had called a business that was in the business of billing for other businesses and that there was not enough information in Msg1 (below) to identify the biller. This morning I got the 2nd Msg which appears to identify the mysterious biller through the 72001 service as "HUN"; but of course it's Saturday and the phone number answered with a message machine that glibly declared they were closed and only answered calls M-F. Follow-up with my cell phone provider assured me that they are not involved and that they have P&Ps about not providing my credit card information. Follow-up research on the web indicates "WU" stands for "Western Union Co." and that WU adds smart phone Apps to Mobile Services that assist billers e.g. financial services, mortgages, insurance, cable, telecommunications, utilities, and other industries. When I called Western Union Co. customer Service at 1-800-325-6000 I was told that the WU apps are e-mail not text message based and that recent Western Union Co. investigation of charges made through Western Union (e.g. money transfers) that were contested by the charged parties were scams. If I understood her correctly it was a case of a scammer having your credit card number but very little other information. Discussion indicated that Western Union maintains a "Hot List" for names (as they appear on a credit card) that will trigger additional confirmation that the user of the credit card is the owner of the card. Not sure what that entails yet in terms of hassle factor but I immediately put both my name and my wife's name on the list. Discussion also indicated that many banks offer similar card services "Fraud Protection" and that I was correct to not send back the suggested texts and that I should definitely contacting my card services provider (banks) and the police. Messages received:Msg1: "WU Bill Alert. Welcome. you are enrolled. Txt STOP to end. HELP for info or 866-316-3360. Msg freq dpnds on accnt settings. Std msg chrgs apply"Msg2: "WU Bill Alert. HUN bill $102.36 + 2.50 fee due. Rply YES HUN to cnfrm processing as u specified. 866-316-3360 if don't recve cnfrm msg. Txt STOP 2 end."
Regarding my 1st note early May 2014 starting with " I received 2 escalating alarming text messages (bottom of this long note) on my cell phone (dumb phone) from caller 72001": I finally managed to talk with someone at 866-316-3360 who sounded more knowledgeable and less directed by policies, procedure, and training than my previous call. As explained to me someone external to me is attempting to bill me through Speedpay and that Speedway initiated communication because I had provided approval to charge against my credit card to the biller; more, that all the Speedpay messages were doing was telling me that there was a bill paying service I could subscribe to that would make my life easier should I opt to use the service for a fee. Further discussion insisted that Speedpay had not method to stop the enrollement over the phone and that they also had no method to tell me the identity of the biller who contracted Speedpay for the text messages to be sent, that there was no content in the text messages to provide identification, and that it was quite reasonable for Speedpay to assume that I should know who that biller was based on my bills, and that "YES HUN" definitely did not identify the biller and there was no one I could call for this information. Frankly, at this point in the discussion continuing the discussion became nonsensical to me because if WU had no way to identify the biller than WU could not follow through on a transaction that transferred money to the biller and if WU's procedures at the level I was talking had no method to handle a reasonable question, or even point me to someone who could handle the question, it was time to thank them for their time and pursue, or not, other levels with WU corporate later. It is noteworthy that the person I talked with put a lot of effort into attempting to steer me way from my concerns that someone not authorized by me to recurrently charge against my credit card might be using the WU service and that my attempts to discuss one-shot authorizations vs. automatic recurring authorizations related to my credit cards. I ended the call after commenting that many statements in Speedpay's text messages were inaccurate and that it appeared rollout/implementation of Speedway by WU was flawed, especially in the context of today's scams and businesses that do not provide reasonable notifications. My takeaway was that minimally I had to shutdown the subscription service and then, if I choose to, determine laboriously who the biller was. At this point contacting those few businesses that I have authorized automatic recurring charges against my card are still in-process. Contacting those business that were provided on-shot authorizations to charge against my card is not going to happen and they are welcome to contact me in a businesslike fashion. That I have not been contacted directly by a biller declaring payment options or changes in billing is key to me and I am not likely do continue to do business with them after I settle up. All in all, WU's Speedpay service rollout and implementation smells like a scam but appears to be legit; that is not to say that this specific charge against one of my credit cards isn't a scam that is using Speedpay. It appears to me that Western Union Co. (WU) customer support at corporate level did not know all aspects of it's own Speedpay service (specifically WU does send text messages as well as e-mails related to Speedpay) and that I would have to dig harder in the WU organization to get a solid answer about who the biller is and risks related to one-shot vs. recurring authorizations. At this point I have elected to message "STOP" back to 72001 and talk only business that I have authorized for recurring charges.