888-689-4466 / 8886894466

I cannot make out if this is fraudulent or not. But I received a letter from the P.O. Box 982236 El Paso, TX 79998-2236 about recent credit card application I did at BOA. The number I call for BOA in regards to my credit card status keeps saying my application is under review, but then I get this letter that seems so fake? They even attached a brochure for me to read (looks like its from 1990) and gave about a million different addresses to 'write to' if I have questions. Wish I could tell if this was real or fake!? Credit card services on BOA website is to P.O. Box 982234 not 982236 that this return address is from.

My father has been dead for 6 years now. I closed his account out 6 years ago so if it is boa, I don't know why they waited 6 years.

Received a call from the "Bank of America Enterprise Estate Unit" regarding my husbands death and a supposed case file. They requested a death certificate and a "copy of the will indicating you are in charge of your late husband's affairs." Since this had all been handled through proper channels I refused. When I had my attn. call them they refused to give any information but did indeed say they were from BOA. The latest thing I have received is a letter saying that they have received information from a "third party vendor" that my son is dead. He is not. I believe this comes under the harassment category. Oh, and by the way, there was no mention of "this call is being recorded" which means no quality assurance. I will deal with this in person at my local BOA and see what they say...otherwise it's another call to the attn. Enough.

Thanks posters. This confirms my suspicions about the letter I received, same as what you're commenting on.

Just received the same letter Dated AUGUST 10 2012. Location from the B O A P.O.Box 982263 El Paso, Texas 79998-2263 I called the number 1-888-689-4466 on the letter, after a 10 minute wait a man that answered said he was from the branch were we do business. He also knew there was another name on the account and what it was. He said they need to close out the deceased information to help stop fraud and to close out all her estate accounts. He wanted me to fax didn't need the original death certificate if in fact she did die. So I called the bank from the local number that I have and spoke to a rep went through all the info I got from the mail and the phone call and was assured that it is in fact a scam of some sort. My end was reported on August 21, 2012.

Received the same letter and can't get an answer at the phone number it just kept saying, We can't assist you right now, please try again later, So I googled it and found these post. Thank goodness, I thought is was a fraud because I took care of everything at the local branch. Thanks for you Post

I received the same email. I am 23 years old, had to quite my job to move countries to handle my late mothers estate. I'm from New Zealand so I really don't know the whole deal with SSN and such, but I called and gave in the information requested. It sounded dodgey as soon as I gave the information so now I am on the phone on hold with Social Security. Please if anyone has any other information on how to deal with fraudulent matters of deceased persons please respond!Letter stated PO Box 982238, El Paso, TX 79998-2238. Phone number 1.866.416.7089

I received the letter asking for a death certificate for my Mom. I called their Customer Service number 1-800-732-9194 from their website and the representative Jack did confirm it is a valid letter from BOA. He was able to verify the Unit name that was on the letter and provide the PO BOX number El Paso and also their fax number.

My mother got the same letter which was B&W and comes off a bit suspicious.All attempts to look on the web to validate the addresses and phone numbers mentioned in these post are futile. I went onto the BofA site and logged in and via secure mail from the actual account asked for verification of the letter and the contents. This is what I got back directly from the BofA via secure email while logged in so it is 100% valid info:Thank you for your inquiry dated 6/14/2014 regarding the verification of address and phone number. I will be able to assist you.We are very sorry to hear of the loss of your Husband and we extend our condolences to you and your family.The phone number for Enterprise Estate Unit is 1.888.689.4470 or 1.877.767.9383, Monday through Thursday from 8 a.m. to 9 p.m. and Friday from 8 a.m. to 6 p.m. Eastern Time. Please contact us at this number, if you have questions or need further assistance regarding this matter. The address which is mentioned in your mail is correct therefore you can send the documents to this address.For Overnight mailing, please use the below address:Affiliated Computer Services (ACS)6-E Founders Blvd.El Paso, TX 79906For Standard mailing:Bank of AmericaPO Box 982263El Paso, TX 79998-2263If you feel any issues related to this matter then you can contact us at the above mentioned phone numbers of Enterprise Estate Unit(EEU) department.Thank you for taking the time to submit your comments and suggestions concerning the address and number. As a valued customer, your comments help us provide the best banking experience possible. We appreciate your patience as we continue to develop and enhance the ease, convenience and functionality of our products and services.We value you as a customer and appreciate your business. If we may be of further assistance, please contact us again by email. Thank you for choosing Bank of America.Sincerely,Bank of America

My mother just got one of these letters. My father died two weeks ago. Don't know how they found out about his death. Unless someone just reads the obituaries and then sends out these letters in hopes of getting information from you. My parents have not had a Bank Of America card in TEN years. They closed it out then. Therefore I do not believe they need anymore information.