888-689-4466 / 8886894466

That phone number IS legit Bank of America Estate Unit. I just cked it out as a result of mail from bank I also rec'd Re: parent's death.

I received the same letter - my mother just passed. The address they have on record for her is not the one bank of america has, nor is it the one the nursing home had, nor anyone she had dealings with. It is the address the FLORIST had that delivered the flowers! This is where this fake-looking BOA letter was sent. Didn't notice this at first. Am so glad I checked here. *#% degenerate thieves never quit do they?

I really appreciate these posts! I wrote BOA that I was Trustee for my mom's estate, and received this "fraudulent looking" letter back. Unfortunately, I did send her death cert as requested, but never heard back. I called another "customer service" number who requested the same information, and they were supposed to send me a packet to close her account, but of course haven't heard anything from them . geeeeez I've had to deal with 10 different banks/companies, and haven't had a good experience yet. Funny when they blame "the government".

I also work for a probate attorney and agree with you -- unfortunately larger banks like Bank of America make it difficult for families processing their loved one's assets after a death because it (the bank) is so large their left hand does not know what their right hand is doing. It is not fraudulent, its just part of their tangled mess. My suggestion: bank with a smaller, community bank.

Your Estate Attorney or Probate attorney should be handling that. It is unlikely they would have you in the Enterprise Estate Unit without you prompting the call.