623-492-6031 / 6234926031

sorry everybody...i don't like to be on the side of credit card companies but this was a totally legitimate call...was on my caller ID when i got home...looked it up on the web since the area code was unknown to me...saw all your postings...they called back not long after and i decided to test insted of hanging up...they were calling from Amex Blue which i have one...they asked when i'd make a payment...i was indeed late...i gave them absolutely no personal info...he mentionned updating the files and i said "ok...what needs updating?"..he proceeded to confirm my employment, approx. salary & phone numbers...never there was mention of my Amex Blue account number or my SSN or birth date, etc...this was not a scam at all...i'm very careful about this stuff since having my identity stolen in 2004...good luck to all

This is a scam, and the posters here who say it isn't are either scammers or st00pid.

We actually turned these idiots in. It is American Express and they have a separate collection department, only problem is they have no clue what they are doing. Am Ex has gone down hill in the past few years and this is a clear indication of their poor accounting. When I told the idiot Am Ex takes the money out of our account each month there was dead silence while the moron attempted to comprehend what I was saying. He kept saying I needed to send a check right away. I laid the phone down and walked away. I wonder how long the tele-idiot talked to no one? Idiots!

Keep getting calls from 623-492-6031 saying to call them back regarding an urgent matter on my American Express card. HOWEVER, I do not have American Express. I called to tell that and they started asking me personal information. I hung up as it is obviously a scam. I sent the REAL Amercian Express an e-mail explaining this fraud.

I had a message today telling me to call 1-800-678-0738 to discuss a personal business matter with AMEX. I called AMEX directly from the number on the website (after reading the info on this site) . The representative told me that the 1-800-678-0738 IS a legit AMEX number, but that there didn't seem to be a reason for them to call me. He tried to call that department while I was on hold, but eventually came back and said the wait time was WAY too long. He said that he knows that sometimes that particular department calls people in error. My account is in good standing (and has always been). There would be no reason for them to call me. I'm still not going to call that 1-800 number directly, just in case. I'll call AMEX from the number listed on the card or website.

These types of companies are legal. Not the most ethical types, and kinda pond scum. They contract with AmEx, ATT and the like and try to get you to make your payment thru them. They get a commish on the payment. The big companies down-size their in-house collections departments and save money and, hopefully, turn their receivables faster because you think some one is after you. problem is, these companies buy a list. They don't know if you have a card, owe any money, etc. they get your info and build their data base. If they call, make them give you all YOur pertinent info. the big companies have your info in file, they won't give it to outside contractors.

Missed call from my cell phone. Went straight to google to make sure it was a legit number because I've been job hunting (wonder if that's where they got my info?) and don't want to miss potential interviews, requests, etc...Saw all this posting and figured I'd chime in.Saounds like it would be a good idea to leave these people alone...

Unwanted call from 623-492-6031

don't expect the people at the number on the back of your Amex card to be able to tell you if this number is legit or not.i work for Amex in their corporate card division. i work in a quasi call center that books appointments for our corporate card sales reps to meet with large corps who want some of the specialized products designed for large companies. The calls transfered to me from other depts in other divisions within Amex drive me nuts. it seems the call center empoyees don't know any numbers except mine and dump all their calls they can't handle to my office. i can't even begin to tell you how inept the customer service, apply by phone and other call center employees are. The agents know they are transfering to the corporate card division - and that the customer on the other end of the line is a consumer card account holder. the card member wonders why they were sent to us (so do we). however we are able to determine what number they really need to call, but handling these calls is an incredible waste of time. the bottom line is that Amex has 100's of different numbers for customer service, apply by phone, membership rewards, gift cards, credit, risk etc - in their consumer division, their OPEN small business division and for the corporate card division. if you call the number on the back of your card -they will be able to help you - but they have NO CLUE who to transfer you to if you need another service, if you are having trouble with the web site or if you accidentally called the wrong Amex office. I have appealed all the way up the chain to the VP of marketing for the USCC division, and they do nothing, don't care and aren't concerned about the poor customer service experience card members go throughthats another thing, the three charge/credit card product divisions, consumer, business and corporate cards compete aganst themselves, try to steal clients from the other two, giving bogus info regarding card program dfferences and pre-qualifying info. if you are wondering why Amex customer service has gone downhill - this is a main reason why. its like three different competing companies. also, if you need the right help from AMEX - DO NOT CALL DIRECTORY ASSISTANCE FOR A NUMBER, they will give you any AMEX toll free number at random. you will then get someone from Amex but they are typicalaly clueless as to how to help you becase they work for a huge organization with call centers all over the US and the third world and they only know the information thats posted on their cube - which isn't much also, the web site is broken more than it works - i get all those calls and can't help them. the number is from phoenix, the city where most card services call centers are located - well, that are actually amex employees, not third party. they handle consumer applications, consumer customer service, credit and risk. i also know some corporate card sales is also handled by a telemarketing team out of there for smaller corporations.

Had a missed call from this number. When I called the number back, they requested my AmEx account number, and I consequently hung up.After calling the number on the back of my card, however, I found that the original number WAS legitimate. They needed to verify my address, etc.As usual, if you feel suspicious then just call the number on your actual card. But this looks legit.