888-731-4111 / 8887314111

Got the call from Ticketmaster fraud unit. Goggled this site with a few comments saying it's possible bogus so resolved to just be careful. Made the call giving out no information whatsoever. They simply said they had a charge that appeared fraudulent for tix. I also saw same charge on my own account screen as a pending charge to my credit card I had not made. All they provided me was my name, last 4 of account number and what the charge was for, over $600 in tickets to a concert half way across the US that I simply replied no to the question of whether I made the charge or not. They said they would reverse the charges. They then said I should call the credit card company and didn't ask me to even confirm anything. Even saw one other bogus pending charge on my account in the process. My vote is this is a legit call. Now I get the hassle of calling merchants with recurring charges to give new card numbers thanks to people with nothing better to do than be crooks.

Why is it that Ticketek wont discloseto me any of the information that was used to make charges on my creditcard fraudulantly??

TM does not want to be responsible if there is any vigilant behavior. The information is also considered criminal so we only release the info to law enforcement. The information also is red flagged by us for future uses of the info. We protect the info so that we can catch them again.

BEWARE of calls from this number.They called me today and asked me for my last 4 of the CC. The caller ID did NOT say Ticketmaster. I told I would verify the last 4 digits of the CC and they refused to do so. I then asked them to prove they were indeed ticketmaster by simply naming the CEO of TIcketmaster (Nathan Hubbard as of this writing). They had no idea who the head of their own company was.Basically I was asking them for proof they were who they said they were, since I had to give out part of my credit card number, but they refused any of multiple validation measures. I am hesitant to recommend giving out part of your credit card to people at this number.

I received a call from "Paul" (who left a message) stating he wanted to verify my account information as well as my billing and credit card information for a purchase made on my credit card for an upcoming event. I, indeed, did make a purchase of 2 tickets to the event he named but he did not say how many tickets were purchased according to his information. Being a sister of a police officer I am always skeptical about these types of phone calls. I may call "Paul" back and ask him to give me the info he has instead of the other way around. Bottom line, if you have a feeling that something isn't right, then it probably isn't. Unfortunately, in today's society, we all have to be on guard and watch our backs because there are a lot of bad people out there that are constantly looking for easy prey. But if "Paul" thinks he can defraud me, he is messing with the wrong person.

I work in the fraud dept for ticketmaster in Charleston WV. The direct line to the dept is 1-888-731-4111 and each agent has their own extension. The phone number to the Ticketmaster customer service dept, located about 20 feet away from my desk, is 800-653-8000. If you are skeptical (which is understandable) call 800-653-8000, ask for a CS supervisor and the phone number, intentions, and legitimacy of the fraud dept will be clarified. We are simply trying to help the company and the customer's save losses. It is a very simple concept people. Credit card companies, banks and other institutions have the same type of departments.

The actual caller id was 800-653-8000 but the message asked to call back ticket master fraud dept. at 888-7314111. It was a legit call. Someone had purchased $300. in tickets. Ticket master caught it as fraud some how and issued a credit I then called my cc company and luckily there were no other charges. They are sending me a new card. Thank you ticket master for catching this.Also they gave me the last four digits and the only thing they asked was if I placed the order. You should also get a order number left with the voice mail to call them back..

This is legit. I was leery at first, but did an online chat with someone at the main TM site, and she gave me the same phone no. to call. Called the credit cards first and, sure enough, a pending charge of over $400 for tickets was on one of them. Cancelled, getting new card, filed a police report at the request of Ticketmaster.

Many people feel it is the business of the banks to handle the Credit Cards. Keep in mind the banks are the absolute LAST line of defense you have. The fraud department is the 1st. Fraudsters like to 'fish' for information and usable information and mislead people with deception. If you get a call from 888-731-4111, they aren't going to ask you your name. They will ask for a specific person. They aren't asking you to buy anything. They aren't even interested in your Credit Card number. The fraud department will want to speak directly to the card holder, the person whose name appears on the Credit Card and simply are looking for a 'yes' or 'no' answer. Did you buy tickets?

Wayne is absolutely correct! 888-731-4111 left a message asking specifically for ME and when I called back, they asked if I bought tickets to the lion king using an american express card ending in XXXX. I did NOT so she gave me the information I would need to file a police report, told me they were voiding the order and urged me to call AE immediately. The charge was for 843.20!When I told AE what was going on, she actually asked me in a very weird, scripted way, if it was OK for her to cancel the account, reporting the card as lost. I said, NO, it was NOT lost, the information was stolen! I thought that was really odd....Anyway---the number is not a fraud and I can't believe Tony's remarks haven't been taken down.