866-821-9096 / 8668219096

I got a call from this number, message from keybank about transactions on my debit card. Googled it, read everyone on here saying it was a fraud. I decided to get out my card and call the customer service number on the actual card. It was true, someone tried to make a charge from aruba to "test" my card so Key locked my card and DID in fact call me. The card has been cancelled. If you don't believe the the message you get, I urge you to call the number on your card to check and be sure!!!

This IS a Key number. I also work for Key Bank and did have fraudulent activity on my account. They confirmed the number is with Key.

It really is KeyBank reporting suspicious activity on your account. I was just on the phone with them (called the Key2You line and got transferred to the fraud dept) and they verified the number and the fraud charges on my account.

It is Keybank. I called them back at another number - their headquarters number, and sure enough they confirmed that my debit card was compromised. Someone in Washington tried to do a transaction on my debit card and it was denied as Keybank detected this charge as fraudulent. They deactivated my existing debit card while I was on the phone, and they are sending me a new one by mail.

Liar you are with fraud

A voicemail was left on my cell phone with the number 866-821-9096, telling me that they wanted to investigate possibly fraudulent activity on my debit card, and giving me the reference number 8678. Looking at my online bank statement, there was indeed an unauthorized charge. (That was posted to my statement for the same day, just earlier than the voicemail I received, and was for $0.94, supposedly from The Georgian Hotel, in Santa Monica; I live in Michigan.) I called that number, and reached a woman who said she was at KeyBank. It sounded like a noisy call center. Her first question was whether I'd be comfortable giving her my debit card number - she didn't ask for the reference number that was left on the voicemail. I told her I'd Googled the 866 number and had seen several reports that it was a fake number - she said that I was free to call Key at 1-800-KEY-2YOU if I was uncomfortable, and I ended the call. When I called a local branch of KeyBank, the number they gave me for their fraud and disputes department was 800-433-0124, which of course was different than the number on my voicemail, and so that's how I resolved things. By the time I explained the situation to KeyBank, they saw that a second charge had been made that was identical to the first. I was told that scammers often make initial charges in very small amounts, with the idea that banks might not detect those; once they get confirmation that it's real, they make a larger transaction. It's possible that the 866 number was legit, but I don't think it should be trusted, even just on the basis that I was asked for my debit card number right away, and not even that reference number.

I got a voice mail from the same number stating they were "Key Bank service department", which a google search brought me here. The alarm bells rang when the caller said the call was for a first name not associated with our account. My wife returned the call and they asked for a card number. She refused and the rep she spoke to said to go in to a local branch instead. I called the main Key bank number and there wasn't any suspicious activity on any accounts, although the voice message stated it was to "verify recent activity", not fraud or suspicious activity specifically. We did have an out of country fraudulent charge on one of the cards a month or two ago. That card was cancelled and the charge disputed. The rep from the main Key Bank number said the 4 digit reference number left on the voice mail should be the last 4 of one of our cards, which it isn't. Wrong name + wrong 4 digit reference/card number + recent fraud activity = alarm. If this is number is Key's fraud department, then they are not doing many things right. Not sure what's scarier, if this was a scam or if it's the real deal.

Hello do you still work for key bank?

This ISa call from keybank but I called the number on my card just in case. Was a problem with hacking into my credit card.

I received a call from this number and it is from Key Bank Fraud dept. They were checking to see if I really did make a purchase , I got worried and called key bank about this phone number and they told me that it was from them, so don't worry it's real.