800-454-9078 / 8004549078

You should answer this call. It is an automated call from Chase CC fraud department. You provide no sensitive information. It describes a recent transaction to you (date, time, amount, who to) and asks if you made the charge. You press 1 if yes, 2 if no.

I am naturally wary of automated phone messages like the one I received this morning, which said it was from the fraud department at Chase, and gave the last four digits of my card number.I would never give out information to an incoming caller, but this message did not ask for that. Checking my statement online, I found two small charges that I did not recognize. I then phoned the number printed on the back of the credit card, and was immediately directed to the fraud unit, where I learned of yet a third bogus charge. The card has been cancelled and is being reissued under a new number.Rarely do I use this card for anything other than online purchasing, and I've made no online purchases lately from any merchants I have not used before. However, late last week, I did make an emergency purchase of a camera battery from Circuit City. This was one of those deals where you order and pay online, and pick up the merchandise at a store. At the store, I was again asked for the card, and the clerk disappeared with it into a stock room, ostensibly to search for the battery. After some time, she came back, checked with someone else, and found that the battery was still on the retail racks out front. So I suspect that during this interval when she was absent from view, this clerk skimmed my card information.My experience with Chase is that they are extra-vigilant about fraud. A year or two ago, I received a telephone inquiry from them regarding two gasoline charges made within hours of each other at the same filling station. That was legitimate, but I was happy to learn they are that alert to problems.While these calls may be annoying, not all of them are bogus, and you would do well to investigate, rather than simply ignore a call..

Yea, this is actually Chase fraud department. I got an automated message on my machine saying they wanted to verify recent account activity. I was very wary of this call, especially since when you call the number back they immediately ask you to enter your 16 digit account number. But it is Chase, and they alerted me to a suspicious charge that was denied to my account from another country for like, $11.67. When I asked if this could be an honest mistake of entering the wrong number and getting mine, she said no because the same charge had been seen on many other accounts. That in itself is suspicious to me, but they immediately issued me a new card number and I haven't had any other problems.

Same here. Just got a call from 18004549078 which made me suspicious. Looked up Chase Fraud Dept online; called and verified that it was valid. And it appears as if there was some fraud on the credit card account.

Was suspicious too.Called the Chase number on my card -It turned out that thereWAS A FRAUDULENT TRANSACTION!that was attempted today.We canceled the card. Thank goodness they did call!

The number does appear to be ligitimate, but not without issues. Their methodology is not good, to say the least. Received a recorder message stating that there was suspicious activity on my CC account ending in ####. Returned the call and they asked for the acct #, then the last 4 digits of SS#, which I did not give.Then I called the number on the back of the CC and asked for the Fraud Dept. They had never heard of the number left on my answering machine but said it could possibly be from their Phillipine call center. They could not verify this immediately so I put an immediate hold on the account.Then, I called the original number back and spoke with a rep. They immediately wanted the account number again but I asked them to verify my account from the phone number they called me at originally. They started asking all kinds of detailed information and would not even give me the time of day when I asked them to give me the general reason for calling in the first place. I do understand the nature of the call and the need for security questions to be asked and answered but this was way too extreme. I did verify they were located in the Phillipines and am reasonably comfortable that they are who they say they are but it was impossible to communicate rationally with them. I politely told them that I would not give them any additional information and that I wasn't comfortable with the conversation so I hung up. These people are really not too sharp if you ask me and it is very frustrating that they cause so much trouble for nothing. There has not been any supsicious activity on the account from what I see in the online statement and the people in the US confirmed this.What a terrible way to treat customers. Here's another argument for getting the call centers back in the US. Wow, what a frustrating experience.

This is definately Chase CC Fraud Department. Automated verification escalates to live help if you don't recoginize attempted charges.

Mike is correct. But, if you're still concerned about giving your credit card number when requested at this automated 800 number, as was I, call the customer service number on the back of your credit card, and ask for the Fraud Division. (In my case there were two recent small charges on my card even though I hadn't used my card since July. The charges were removed, and I needed to close my account, which I wanted to do anyway.)

they called saying it was from the fraud depeartment and asked all of my information

As already stated, it is a legit Chase Fraud #. They will not ask for your entire card #, only a part of it and some security questions. It is legit