180-060-9385 / 1800609385

In nov. 2008 I received a phone call and I was told I had won a holiday to Florida including free trip to Disneyland and cruise in the Carribean.As a struggling student and single parent of two young boys I couldn't believe it. As the call progressed I was asked for my bank card details and told the promotional price was £580 and this was for four adults and my two children. I thought that was an amazing deal until it turned out I would have to pay for flights at which point I said I wasn't interested. I was then pressured into agreeing to view the 'package' and was assured I had nothing to lose as it was fully refundable. £580 was taken out of my account ten days later. I received the package and returned it by registered post and waited for my refund. And waited and waited. I have phoned four times and been told 'it's been released' 'it's being processed' and most recently 'you need to be patient , you are not the only customer waiting for a refund!'

I received a phone call telling me I had been chosen to receive a wonderful holiday package to Florida. During the conversation a further holiday was mention but not agreed to. I gave details only because I was assured that the money would not be taken until I had received the next day $698.00 was taken from my account. I cancelled the card and they again tried the following day to remove the same amount. Westpac Fraud are investigating. I spoke with Steven Rice who agreed to refund the full amount......still waiting......I will be calling again in the morning and will keep you posted as to what transpires this time.

Just to inform everyone, I just got a reply from Steven now confirming he has initiated my refund now. Upon which I replied, that I would openly post that he honoured his word etc. He also said he would like me to visit florida to see the accommodations for myself. Upon which I replied, I would be delighted to see for myself. I went on further to say, that if I see this is all real and legit for myself that I would be more then glad to take up his offers. As a matter of fact, I'll take 4 double rooms....I used to live in Florida(in Miami), so I know FL well and have a lot of people and contacts there. I plan on being there end of this year.As I normally live in L.A. and Vegas for up to 6months of the year. As I own a vegas based S Corp and have corp residency in Vegas. So I'm back and forth between oz and the US.Anyway, we'll wait and see.Its not a done deal till my money lands back in my account. Once that happens, I will not proceed with any action and that will be the end of it on my end. But as I said, we'll see....

heard your story, did you get the money back ? The same thing happened to me and i reported to the bank as soon as possible

Yes and I am still waiting for a response to my 10 emails requesting a refund, and with NO Luck.

i have tried to call several times tonight and cannot get through to even a ring, how to i get in touch? mary

Since when does Australia use "EST"? Eastern Standard Time is in the USA, not Australia. Did I miss something?

hello there, i had the same call today can u plz help me out wht i should do cause i have giving the whole detail of my visa account so plzz help......

Telephone call received May 2008 on a sunday evening asking me if I had thought about my next holiday, to which my answer was 'no'.I was introduced to what I now understand was a complete 'scam', I was told they were a company who specialised in holidays in America and a number of examples were described to me, including one to Orlando,allowing me to experience all the Theme Parks in and around the area,eg.Disney World, Sea World, Universal Studios to name but a few. I had been to the area a number of years previously so knew I would enjoy the much improved facilities once more. Having expressed an interest in the holiday, the 'Rep' proceeded to reel me in with her 'Sales Pitch'. I was assured that I was not commiting myself taking the holiday discussed, the details would be sent to me to peruse, within the following 7-10days, after which if I did not wish to proceed, I was under no obligation to take the matter further. Following this already very long telephone conversation for which I am just glad it was not my call! The original 'Rep' said she was putting me through to her Supervisor, I cannot remember exactly upon what pretext this transfer was deemed to be necessary, however, I then had to listen to another 'Sales Pitch', why I didn't just put the phone down then and there as I was tired and becoming irritated. During the course of this second encounter I was persuaded to take advantage of some very special 'deals' allowing me upgrades on both the accomodation and the 'Virgin Atlantic'flight. The holiday was purchased using a Credit Card, I felt even if upon receipt of the paper-work I decided not to confirm the holiday, I would be quite safe if I cancelled. This was definitely as it happened an error I shall live to regret. After a nights sleep and time to reflect upon what I had done, I telephoned the Credit Card Company to advise them that request for payment would be received from Matzos, the holiday company, as the amount was much more than my usual purchases, to alert them. I had by this time already decided that it was not likely that I would be confirming the holiday. To my amazement the payment had already been taken, probably before my telephone call had ended. I explained the situation to the Company but was told that because I had payed with my Credit Card over the phone, they were unable to be of any assistance and I was solely responsible for the debt. Needless to say the information and the Credit Card Company remained intransegent, leaving me owing money for a holiday that I will never enjoy, and as I now realise never existed any way.How stupid can you feel, yet another gullible idiot caught off guard!

Hi,I live in the UK and I also fall for this trap. They called me one afternoon to offer me a super 14-days package to Orlando at £250 instead of £3000. When I told them I did not have any funds on my UK card, they insisted and I told them I would accept if they charged my Euro card. They accepted to make it 300€ and then I gave them my card details.Unfortunately, I only came across this website after hanging up. The next day I called my bank asking them to cancel my card and I was very fortunate as apparently they did not take the money out of my card yet...But now that the card is cancelled no risk :)Tropical Grand Vacations also called me a couple of days later but too bad for them I already knew what a bunch of scammers they were and had my account protected against they greedy hands.