972-550-5000 / 9725505000

Got a call today from a Mr.foot saying I owed money to a corparation just listened to my voice mail and he said that he had till the 25th to process the investigation I don't know wheather I should believe this or not is this a scam

The corporate collections department for ACE is a joke. It's 4 different levels of collections, 3 for loans and 1 for checks. They tend to hire uneducated, preferably gay people in the front end loan department. Mid-range collectors are for the most part black men with high school educations, expensive cars and multiple children by multiple mothers. The recovery collections staff is the only portion with any real collection experience or time on the job. HOWEVER, these people are being fired left and right for "violating" the FDCPA, using management approved scripts for their calls. Employees whose families have depended on this company for years are finding themselves being walked out the door for saying something one day that was "approved" the day before. These collectors, regardless of from where they come in life, are people, and this company is setting them up for failure. Every day there is something new they aren't allowed to say, while they're being written up for not hitting their goals. Many of the complaints I've seen posted here are based on the training these employees have received, and the constant pressure on them to collect for a company that cares about nothing but its own bottom line. And more than one person mentioned by name on these pages has become unemployed because of things they've said, which management has approved. The collectors are doing what they're instructed to do by their own supervisors. They're not bad people, they're employees. Blame the company and management, not the people on the phone.

Never heard of them. Left a message with an 888 number to call back on and a case number. Said it was urgent and affected me. Did not call back!Caller ID said 972-550-5000

And a couple of other things...They called on my cell phone, but knew my first name somehow.Also, it was "Elizabeth" that called.

I keep getting calls from these nut jobs too saying that the "EXPECT" me to make contact with their office. I have no friggin clue who they want to talk to me about but it's ticking me off! I've never even heard of Ace Cash Express before!

They called my business stating that a person had cashed a check from our company at one of their facilities and the check bounced. At first I was shocked because that would have to be a very very large check and couldn't imagine why a check that size would have been written. The caller confirmed the name of my company and then stated the name of the bank from where it was written. I informed the caller that our company has not used that bank in years and that if that is the case, that check is fraudulent. She then rudely asked where that person would have obtained this check. I told her I have no idea but I have worked here since October of last year and we weren't banking with that bank then, so that check is OLD. She then stated that she was looking at the image of the check and told me the name of the person who cashed it. I told her I have no idea who that person is and asked if I could get a copy of the image. She asked for my name and our fax number which I gave her. That was almost an hour ago and no fax yet. Very strange. I'm not sure what to think of this...

ACE CASH EXPRESS;1231 GREENWAY DR STE 800;IRVING,TX 75038-2533; FAX # 972-582-1462 TO FAX ("Cease and Desist NOTICE) CONTACT THE BBB OR FILE AN COMMENT WITH THE FDCPA. 1ST OFF DID NOT TELL ME THE Mini Miranda Law, CALLING ME MORE THAN ONCE IN A DAY AFTER THEY HAVE ALREADY SPOKEN TO ME MAKING THREATS (TOLD ME SHE WAS GOING TO FILE AGAINST ME AT 2PM TODAY BUT THEN SHE CALLED ME BACK AT 3:30PM) CALLING ME BACK ON MY CELL PHONE AFTER I TOLD THEM IT COST ME MINUTES. DEALT WITH A MRS WILLIAMS VERY RUDE PERSON LAUGHING ON THE PHONE REFUSE TO GIVE THE FAX # SO I CAN SEND CEASE & DESIST NOTICE AND THEN SHE HUNG UP ON ME.How to turn your complaint into cash - as much as $1,000 per violation!"Cease and Desist"

The FDCPA restricts debt collectors from engaging in conduct including the following:•Contacting a third party who does not owe the debt, such as a relative, neighbor, or your employer. Co-signers to the debt, however, may be contacted by the debt collector; •Threatening to refer your account to an attorney, harm your credit rating, repossession or garnishment, without actual intention of action on the threat. Please note that a debt collector may warn you of an actual impending intention to refer your case to an attorney or to report your debt to a credit agency. What they cannot do is use a false threat to try to intimidate you into paying; •Making repeated telephone calls or telephone calls at unreasonable times. The act defines unreasonable times as contat before 8:00 AM or after 9:00 PM, unless you have given the debt collector permission to contact you during those hours; •Placing telephone calls to an inconvenient place. For example, contacting you at work in violation of a policy by your employer that is known to the debt collector or following a request by you that they not contact you at work; •When placing a telephone call to you at work, informing your employer of the purpose of the call, unless first asked by the employer; •Using obscenity, racial slurs or insults; •Sending letters which appear to have come from a court; •Seeking collection fees or interest charges not permitted by your contract or by state law; •Requesting post-dated checks with the intention to prosecute if they bounce; •Suing in courts far removed from your place of residence; •Making certain false representations in association with efforts to collect the debt, including the false claim that the person contacting you in relation to the debt is an attorney, falsely claiming to have started a lawsuit, using a false name, or using stationery that is designed to look like an official court or government communication; •Using false claims to collect information about the debtor, such as pretending to be conducting a survey; •Threatening you with arrest if you do not pay the debt.

What Remedies Are Available If The Debt Collector Violates The Law Under the Fair Debt Collection Practices Act, you have the right to sue a debt collector in state or federal court within one year from the date of the violation. If you win, you may recover damages in the amount of any losses you suffered as a result of the violation, plus an additional amount of up to $1,000.00. You may also be able to recover court costs and attorney fees.If the same debt collector has engaged in unlawful conduct with a number of consumers, it may be possible to find a lawyer who will file a class action lawsuit.Where Can I Report Legal Violations By Debt Collectors?In most states, you may report the agency's conduct to the state Attorney General's office.You may also contact the Federal Trade Commission (FTC) if you have a problem with an out-of-state debt collection agency.Federal Trade CommissionOne Bowling Green Ste. 318New York, NY 10004

ACE is not a 3rd party collector..so they do not have to state the Mini Miranda.